Batería LiFePO4 EVE MB31 de 3,2 V y 314 Ah, grado A, nueva, celda prismática | Wistek (existencias en EE. UU.)

Wistek usually uses the following express delivery methods to deliver your goods: DHL, GLS or UPS. If you have not received the goods for a long time, the logistics is suspended or abnormal, please contact us.

Puede devolver la mayoría de los artículos nuevos sin abrir dentro de los 30 días posteriores a la entrega para obtener un reembolso completo. También pagaremos los costos de envío de devolución si la devolución es resultado de nuestro error (recibió un artículo incorrecto o defectuoso, etc.).

Debe esperar recibir su reembolso dentro de las cuatro semanas posteriores a la entrega de su paquete al remitente de devolución; sin embargo, en muchos casos recibirá un reembolso más rápido. Este período de tiempo incluye el tiempo de tránsito para que recibamos su devolución del remitente (de 5 a 10 días hábiles), el tiempo que nos lleva procesar su devolución una vez que la recibimos (de 3 a 5 días hábiles) y el tiempo que lleva su banco para procesar nuestra solicitud de reembolso (de 5 a 10 días hábiles).

Si necesita devolver un artículo, simplemente inicie sesión en su cuenta, vea el pedido usando el enlace "Completar pedidos" en el menú Mi cuenta y haga clic en el botón Devolver artículo(s). Le notificaremos por correo electrónico sobre su reembolso una vez que hayamos recibido y procesado el artículo devuelto.

Wistek Energy Guarantee

Dear Valued Customers,

Thank you for choosing WISTEK! We understand the importance of reliable and safe battery cells. That's why we're committed to providing the highest quality products and exceptional customer service. This guarantee outlines our dedication to product quality and ensures a smooth experience for you.

Unmatched Quality:

• Authenticity: We guarantee 100% genuine EVE brand or new brand batteries with verifiable factory QR codes. No compromises on quality.
• Rigorous Testing: Every battery cell undergoes a thorough 100-point inspection by our professionals. This includes voltage, internal resistance, and capacity testing before delivery. You receive only the best performing cells.

Comprehensive After-Sales Support:

• Full Refund Guarantee: We offer a full refund on any used cells, B-grade cells, or swollen cells. Additionally, we accept returns and refunds for any other battery cell issues you may encounter.
• Easy Return Process: Returned batteries must be unused (with intact electrodes, no welding marks, no wear, and good appearance). We strive to make returns hassle-free.
• Transparency in Return Costs: Please note that buyers are responsible for return shipping costs.

What's Not Covered:

• Assembly-Related Issues: We cannot be held responsible for problems arising after assembly or during the assembly process, such as damage caused by incorrectly connected wires, charger failures, assembly errors, or unbalanced assembly.
• Improper Charging: Damage caused by battery bulging, welding, or using battery packs without a protection BMS during charging is not covered.
• Time Limitations: We guarantee the quality of individual batteries upon arrival. You have 15 days to test your cells. After this period, batteries are considered in good working order, and returns/refunds are not available.

Unparalleled Warranty:

• 5-Year Peace of Mind: Enjoy a 5-year warranty (from the delivery date) on all our battery cells. If a single cell's capacity falls below 80% of its initial capacity within 5 years, simply send us test pictures or a video, and we'll provide a replacement or a satisfactory solution.

WISTEK stands behind the quality and performance of our products. We are committed to earning your trust and providing a positive customer experience.