Customer Support

At WISTEK, we're committed to providing reliable support throughout your battery purchasing and installation journey. Whether you need help choosing the right battery cells, configuring a DIY energy storage system, or troubleshooting an existing setup, our team is here to help.

We aim to respond to email and inbox inquiries within 24 hours. For urgent questions, you can also reach us via WhatsApp for more direct communication.

Professional Pre-Sales Consultation

Not sure which battery cells, BMS, or DIY battery kit is right for your project? Our team provides free pre-sales consultation to help you make informed decisions.

We can help you understand product specifications, compare battery cell options, check BMS compatibility, and select suitable components for your energy storage system. Whether you're building a home battery backup, a solar energy storage system, or a custom battery pack, we're happy to help you get started.

Dedicated After-Sales Technical Support

Our support doesn't end when your order arrives. WISTEK provides practical technical guidance to help you get the most out of your products.

From checking your battery cells upon delivery to understanding assembly procedures, BMS configuration, installation requirements, and system testing, we're here to help you navigate the process with greater confidence.

If you encounter product-related issues, have questions about your order, or need help troubleshooting your setup, contact our team. We'll work with you to understand the issue and identify the appropriate next steps.

Support You Can Count On

Whether you're purchasing individual LiFePO4 cells, building a DIY battery pack, or expanding your home energy storage system, WISTEK is committed to providing responsive communication, practical technical guidance, and dependable customer care.